Location: Bury St. Edmunds
Term: Permanent
Working Hours: Full-time On-Site
Salary: £35,000
We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas.
Key Responsibilities:
* Line management of IT Team, providing support, guidance, and mentoring as required
* Overseeing the local IT Team's workload to ensure it is well managed, prioritised, and monitored
* Guaranteeing continuity of IT systems provision and the security of data
* Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available
* Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support
* Collaborating with and supporting 3rd line central Engineers
* Acting as the escalation point for service desk tickets and working with the Service Desk Manager
Key Requirements:
1. Expertise in Microsoft suite - partic...