Landlord Compliance Coordinator Pay Rate: £14.02 PAYE Location: Manchester City Council Job Type: Full-time, Temporary (3 - 6 months) Manchester City Council are looking for a Landlord Compliance Co-ordinator to join our team on a temporary basis for 3 - 6 months. This role is crucial for providing first-rate customer service and ensuring compliance with all relevant legislation, thereby directly contributing to the service and organisational objectives. Day-to-day of the role: Serve as the first point of contact for both internal and external customers, delivering excellent front-line customer service. Determine the needs of customers and advise on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance. Process a variety of customer requests and assist in completing relevant information in accordance with service processes, procedures, and legislation, ensuring accuracy and currency of information. Contribute to the development and improvement of management information systems, identifying opportunities for increased efficiency and enhanced support. Validate documents following relevant guidelines and actively work to detect and reduce fraud. Process payments for customers accurately, adhering to Manchester City Council’s financial regulations. Identify potential risks to customers accessing the service and escalate issues through the appropriate channels. Develop effective partnerships and collaborative working arrangements with other services. Required Skills & Qualifications: Proven experience in customer service or compliance, preferably within a public sector or property management context. Strong understanding of relevant legislation and compliance requirements. Strong IT Skills, as you would need to use Microsoft Office word, excel spreadsheets Excellent communication and interpersonal skills, capable of effectively managing customer interactions. Ability to handle sensitive information with discretion and integrity. Proficient in using management information systems and processing financial transactions. A proactive approach to problem-solving and risk management. Benefits: To apply for the Landlord Compliance Coordinator position, please send your cv to