Job summary Are you looking for a new challenge? Would you like to work as part of a friendly committed team? An opportunity has arisen to join the outpatient department at Royal Cornwall Hospital. Our team is committed to excellence, in both the service we provide our patients and the support we give our staff. We are looking to recruit an enthusiastic, skilled motivated Band 3 Healthcare Assistant to join our friendly team. An ability to work flexibly to meet the needs of the service and a willingness to enhance skills/knowledge as required is essential. The successful applicant will need to have relevant skills and experience. Main duties of the job Demonstrate throughout all interventions and tasks the RCHT Nursing and Midwifery 5 key elements and Trust values. Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers Respond appropriately to queries, take phone messages and pass on written and verbal information to patients Provide basic information to patients, family/visitors/carers and colleagues Aware of the importance of accurate documentation and contribute to reports of patients' activity and progress Accept constructive feedback. Give constructive feedback to colleagues. Participate in discussions about patient care and ward/departmental development, including handover and team meetings. Maintain patient confidentiality. Maintain professional boundaries and working relationships with patients and colleagues. An interest in wound care would be an advantage. About us Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region. The Trust employs 5,000 staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise. Date posted 07 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata (dependant on experience) Contract Permanent Working pattern Full-time, Part-time Reference number 156-6838232 Job locations Royal Cornwall Hospitals Trust Treliske Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Qualifications Essential Basic English and Maths Grade C or above in English & Maths Able to demonstrate previous hospital experience or equivalent in the UK Desirable Willingness and ability to gain NVQ level 2 in "Direct Care" or "Health" or "Health and Social Care". communication Essential Able to communicate accurately and effectively both verbally and in writing. Good computer literacy Experience Essential Previous hospital work/equivalent Able to work under pressure and high demand Able to prioritise tasks to maintain patient safety Desirable Willingness to complete training to be effective in the role Person Specification Qualifications Essential Basic English and Maths Grade C or above in English & Maths Able to demonstrate previous hospital experience or equivalent in the UK Desirable Willingness and ability to gain NVQ level 2 in "Direct Care" or "Health" or "Health and Social Care". communication Essential Able to communicate accurately and effectively both verbally and in writing. Good computer literacy Experience Essential Previous hospital work/equivalent Able to work under pressure and high demand Able to prioritise tasks to maintain patient safety Desirable Willingness to complete training to be effective in the role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospitals Trust Treliske Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)