Position Details
IT Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938
Grade: 5
Full Time (Annualised hours), Permanent
Closing date: 14th November 2024
UK travel may be required for this role
Role Summary
We are looking for a highly motivated team player to support the delivery of the IT and AV services in The Exchange, the University of Birmingham’s newest venue located in Centenary Square, and on the University’s Edgbaston Campus as required. You will be responsible for the day-to-day delivery of an excellent experience for all our event clients and building users. You will be highly motivated and capable of providing hands-on, efficient, friendly and excellent customer service.
You will have prior experience of delivering IT and/or AV for a wide range of events and clients, preferably in cultural and/or educational venues, and a proven track record of delivering excellent service. You will possess first-class communication and organisational skills.
Main Duties
Audio-Visual Equipment Support
* Assist the technician team with the planning and implement the preparation, get-in, fit-up, and removal of all in house technical services including lighting, sound, staging, and AV/projection.
* Take a role in the set up and operation of the venue’s in-house technical systems.
* Provide technical support to visiting production companies, other university departments and users of the venue.
* Management of the venue’s stock of audio-visual equipment and ordering of consumable items.
* Liaise with and manage freelance staff and visiting contractors.
* Plan staffing rotas for permanent and student staff.
* Provide a first point of technical contact for the Venue & Events delivery team.
* Support the IT AV Specialist in both technical and non-technical day to day operations.
* Provide excellent customer service to all building users.
* Any other duties as outlined by line manager.
IT Support
* Set up new users and carry out general system administration.
* Troubleshoot problems and develop solutions.
* Monitor performance and software compliance of IT systems.
* Provide training and advice on IT and AV systems.
* Provide end-user support for the venue’s EPOS till systems.
Health & Safety
* Observe all Health & Safety at Work Regulations.
* Report accidents and incidents in line with venue policies.
* Comply with fire evacuation procedures.
* Undertake First Aid training.
Required Knowledge, Skills, Qualifications, Experience
* Educated to A Level standard, or equivalent work experience.
* Relevant professional qualification or equivalent experience.
* Professional experience in an events technical role.
* Highly proficient IT skills, including MS Office.
* Excellent interpersonal skills and customer service.
* Ability to work effectively in a large organization.
Desirable
* Knowledge of Higher Education and its environment.
* Familiarity with event lighting systems.
* Experience of setting up and supporting EPOS till systems.
Dimensions
You will have no direct financial or staff management responsibility. The role is focused on the delivery of a quality service to customers, working collaboratively with colleagues.
Internal and External relationships
You will liaise with internal colleagues and stakeholders University-wide, and also with external stakeholders.
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