St Gabriel's Medical Centre are looking to recruit a full-time Medical Receptionist to support the smooth running of a busy practice.
Previous experience of working in a healthcare setting is preferred but by no means necessary as full training will be provided.
The ideal candidate will have excellent communication skills, be flexible and work well as part of a team and project a positive, professional and welcoming manner to our patients.
Main duties of the job
The main duties of the role are to provide support to the wider team. Duties can include but are not limited to: greeting and directing patients, effective use of the clinical system, telephone system, booking appointments, signposting to relevant services, processing of information and assisting patients as required. To act as the central point of contact for patients, ensure the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies, such as secondary care and community service providers.
About us
We have a comprehensive and friendly team consisting of GP's, nurses, pharmacists, a practice manager and receptionists, all of whom work extremely well together.
Job responsibilities
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to: greeting and directing patients, effective use of the telephone system, appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, ensure the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies, such as secondary care and community service providers.
Duties and Responsibilities:
1. Maintain and monitor the practice appointments system.
2. Process face to face and telephone requests for appointments and home visits.
3. Answer incoming phone calls, transferring callers or dealing with the callers request appropriately.
4. Signpost patients to the correct service.
5. Processing and distributing incoming (and outgoing) mail.
6. Processing repeat prescriptions in accordance with practice guidelines.
7. Enter data in patient records using the Vision clinical system.
8. Data entry of new and temporary registrations and relevant patient information as required.
9. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
10. Clearing and re-stocking consulting rooms as required.
11. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying.
12. Monitoring of stationery and other supplies.
13. Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
14. Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book.
15. Make sure patients medical records are up to date, i.e., contact numbers, address, smoking status and next of kin.
16. Make sure patients are up to date with reviews.
17. Helping new reception staff and training of new reception staff.
18. Your job role may also include:
19. Referrals external and internal.
20. Scanning of letters and relevant correspondence into patients notes.
21. Code patient medical records.
22. Summarisation of patient notes when requested.
23. Solicitor reports and private letters.
24. Action daily admin/patient tasks.
25. Recalling patients for reviews.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control Policy, to include:
1. Using personal security systems within the workplace according to practice guidelines.
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.
4. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
5. Actively reporting of health and safety hazards and infection hazards immediately when recognised.
6. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
7. Undertaking periodic infection control training.
Safeguarding:
St Gabriels Medical Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff employed here to share this commitment. Legislation places a statutory duty on all organisations and professionals to work together in the interest of protecting vulnerable children, young people, and vulnerable adults. All healthcare professionals, including those staff and volunteers who work within a healthcare setting, have a duty to safeguard and we are committed to this principle.
The practice will provide training and induction programmes to include safeguarding to all existing and new staff and volunteers to promote these aims and raise awareness of the duties and responsibilities it places on our staff.
All health professionals working directly with children, young people and vulnerable adults should ensure that safeguarding and promoting welfare forms an integral part of all stages of the service they offer.
Equality, Diversity and Inclusion:
A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Personal and Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
1. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice and will:
1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions, either directly or under supervision.
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4. Work effectively with individuals in other agencies to meet patients needs.
5. Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
1. Communicate effectively with other team members.
2. Communicate effectively with patients and carers.
3. Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
1. Apply practice policies, standards, and guidance.
2. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
3. Participate in audit where appropriate.
Person Specification
Qualifications
* Educated to GCSE level or equivalent GCSE grade A to C in English and Maths.
* NVQ or Professional Qualification in Administration or Health & Social Care.
Experience
* Experience of working with the general public.
* Experience of administrative duties.
* Experience of working in a primary care/general practice setting.
* EMIS and askmyGP clinical system experience.
Skills
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* Effective time management.
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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