Funeral DirectorSalisbury, 40 hours per week£29,500 paJob Purpose:To (a) arrange and conduct funerals across more than one branch in line with families wishes. (b) Support effective working across the internal team and timely liaison with all external agencies and authorities. (c) Work within the community on charity and fundraising tasks in order to ‘make a difference’ and to establish and maintain Funeral Partners and personal reputation. (d) Develop skills and knowledge needed to progress to Stage 2 within 12 months.MAIN DUTIES:• Understand the FSO and FA role fully to enable you to lead by example and support those within the positions • Understand and document client funeral requirements ensuring that they are aware of options and costs at every stage of the process following the NAFD code of practice• Ensure that services including funeral pre-need plans and memorials are offered to clients in line with Competition and Markets Authority (CMA) regulations and guidelines, including the Financial Conduct Authority (FCA)• Ensure that the deceased are cared for, prepared, and presented for viewing to the highest standard, and facilitate the best possible experience for those who wish to spend time with their loved one• Keep accurate and timely records relating to all aspects of the funeral arrangements including the deceased’s possessions, tracking documentation, release of cremated remains, diary appointments.• Assist with managing the diary and prioritising work load on a daily basis• Take a lead role in the funeral service ensuring that arrangements before, during and after the funeral service go to plan and are delivered to the high standard expected.• Ensure timely completion of all administration tasks, invoicing and data input into the Funeral Management System. • Develop effective working relationships with doctors, hospitals, police, ministers, florists and other opinion-formers within the community.• Ensure branches are clean and that all displays are up-to-date and presented to a high standard, as per the Standards and etiquette guide • Participate in a rota system to cover duties such as removals within normal business hours and out of hours (i.e. nights, weekends and statutory/customary holidays)• Comply with all company policies and procedures relating to role.• Support the team with community activity• Complete branch ESV’s to ensure everyone is working inline with FPL’s policies and procedures • Understand how relevant legislation and regulation applies to role and work within this at all times• Proactively seek out ways in which the business can be developed and work with the Area Development Manager to find ways for implementing initiatives.• Attend training and on-the-job development sessions in order to progress to Stage 2 within 12 months• Carry out any other duties when reasonably requested to do so by line manager and keep apprised of company activities and updates by accessing the regular written or verbal communications that will be shared. This may include (but not limited to) the Weekly Bulletin, companywide emails and updates from your manager. KNOWLEDGE AND SKILLSEssential:− Experience in a client facing role within the funeral industry− Current UK manual driving licence− Excellent IT skills (Microsoft Office and Word)− Basic Maths and EnglishDesirable: − Knowledge of local customs and practices within the local communityPersonal Attributes:− Client focused− Able to build and maintain strong working relationships− Effective communication and interpersonal skills− Resilient and able to work effectively in a pressurised environment− Approachable and diplomatic− Effective team work− Flexible and reliable− Accurate with good attention to detail− Empathetic and approachable