About Us
We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.
In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.
Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high.
Job Purpose
Porsche Cars Great Britain (PCGB) is looking for an experienced and highly skilled Senior IT Desktop Support Analyst to provide comprehensive IT support across various locations, including PCGB offices, PRG automotive retail sites, the Parts Distribution Centre in Beenham, and the Porsche Experience Center at Silverstone. This role requires a customer-focused professional with excellent technical knowledge of end-user devices, exceptional problem-solving skills and the ability to adhere to a compliance and process driven operating model.
Core Responsibilities
* Provide advanced desktop and general IT technical support to end-users across multiple locations. This will primarily be remote support based at Porsche Head Office in Reading Berkshire, but it is anticipated that a visit to an external location will be required minimum once per week.
* Troubleshoot and resolve complex hardware, software, and network issues.
* Ensure efficient deployment, management, and maintenance of IT equipment and software.
* Assist with the setup and support of IT infrastructure at new and existing sites.
* Collaborate with the wider IT team to deliver seamless support services and contribute to IT projects.
* Maintain accurate documentation of support requests, incidents, and resolutions using the ticketing system.
* Participate in the development and implementation of IT policies, procedures, and best practices.
* Conduct regular site visits to ensure the smooth operation of IT and provide hands-on support.
* Provide training and guidance to end-users on IT systems and applications.
* Provide technical support to end-users in person, over the phone, or via remote access tools.
* Troubleshoot hardware, software, and network issues on end user devices e.g. desktop computers, laptops, printers, and other peripherals.
* Deploy and manage software updates and patches using tools such as Microsoft SCCM.
* Utilize remote access tools (Remote Desktop) to provide timely assistance to remote users.
* Support collaboration and communications tools such as MS Teams, Email, and Mobile communications.
* Collaborate with other IT teams to resolve escalated issues and implement solutions.
* Investigate and troubleshoot critical vulnerabilities.
* Develop and maintain documentation, knowledge base articles, and training materials.
* Mentor other members of the IT Service team and provide guidance on complex technical issues and best practice.
* Participate in the planning and implementation of IT projects, such as system upgrades and migrations where applicable.
* Set up and support AV equipment for meetings for all levels of staff.
* Provide weekly out-of-hours support every 3 weeks, on a shift pattern.
Requirements
* 3+ years of experience in desktop support.
* Strong knowledge and experience with desktop operating systems, hardware, and software including Windows 10,11, MS Office Suite, Active Directory, and Exchange.
* Familiarity with endpoint security software such as antivirus
* Knowledge of software deployment tools like Microsoft SCCM.
* Excellent troubleshooting and problem-solving skills.
* Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
* Willingness to work out of hours as needed to meet project deadlines and support business operations.
* Strong communication and interpersonal skills.
* Experience with network troubleshooting, including LAN/WAN, VPN, and Wi-Fi.
* Familiarity with hardware setups, including desktops, laptops, printers, and mobile devices.
* Excellent problem-solving, communication, and customer service skills.
* Ability to work independently and manage multiple tasks in a fast-paced environment.
* Strong approach to IT and business compliance
* Willingness to travel to various sites. (Ability to use a Pool car)
* Valid UK driver's license.
Preferred Qualifications:
* Relevant IT certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation.
* Experience with remote desktop support tools and enterprise ticketing systems.
Additional Skills & Qualifications:
* Stakeholder management skills.
* Packaging software for SCCM deployment
* Experience in the UK automotive sector (preferred).
Benefits
We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars GB for what promises to be an incredible journey as we respect our history and embrace our future.
In return you will receive a competitive salary, annual bonus scheme, private medical insurance, 27 days holiday per years and other attractive benefits. If you can demonstrate the skills and experience, we are looking for, are looking for a challenging and rewarding career with a premium brand, and would love to join our team then please apply at the link below, attaching a copy of your CV and detailing your current remuneration package.
Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.