Job Title: 3rd Line Support Engineer
Location: Cheltenham (Hybrid Working)
Salary: £40,000 - £50,000 (dependent on experience)
About the Role:
My client is a rapidly growing tech firm looking for a skilled and experienced 3rd Line Support Engineer to join our dynamic IT team based in Cheltenham. In this role, you’ll take ownership of complex technical issues, provide high-level support, and ensure the smooth operation of our IT systems. This is a fantastic opportunity for someone with a passion for problem-solving and a drive to deliver exceptional service.
Responsibilities:
1. Diagnose and resolve escalated technical issues across a variety of IT systems and infrastructure.
2. Maintain, monitor, and troubleshoot servers, networks, and storage solutions.
3. Provide advanced support for Windows Server, Active Directory, and virtualised environments (e.g., VMware, Hyper-V).
4. Collaborate with 1st and 2nd Line Support teams to ensure seamless escalation processes.
5. Implement system upgrades, patches, and new technologies.
6. Ensure robust backup and disaster recovery systems are in place.
7. Assist with IT projects, including migrations and system rollouts.
8. Maintain thorough documentation of processes and solutions.
Requirements:
1. Proven experience in a 3rd Line Support role or similar.
2. Strong knowledge of Windows Server, Active Directory, and Office 365.
3. Experience with networking (LAN/WAN), firewalls, and VPNs.
4. Familiarity with virtualisation platforms such as VMware or Hyper-V.
5. Scripting skills (e.g., PowerShell) are desirable.
6. Excellent communication and problem-solving skills.
7. Relevant certifications (e.g., Microsoft, Cisco, or VMware) are advantageous.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and certification support.
3. Hybrid working options (after probation).
4. A supportive, collaborative team environment.
If you’re an experienced 3rd Line Support Engineer who thrives on tackling technical challenges and delivering exceptional IT solutions, we’d love to hear from you.
Recruiter: Callum Thompson
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