Central Pet Cremations Ltd is a family-owned pet crematorium serving the local pet community and the veterinary profession since 2011.
We are the biggest independent pet crematorium in the central belt of Scotland and have grown organically based on our reputation, 5-star service, and attention to detail.
Due to ongoing growth, we now require a further team member to contribute to the smooth running of the Individual Cremation activities of the Company by assisting our customers promptly and efficiently in making arrangements for pet cremations via the telephone or in a one to one situation. Must be able to present a smart, polite, willing, professional and compassionate image at all times. Other duties may include the data processing of Individual Cremation forms and attending cremation services.
To ensure that customer care, communication and all relevant administrative activities are in line with Company requirements.
To become part of our small and friendly Individual Cremation team you must have:
* A caring and compassionate nature
* Good customer-facing skills
* A good eye for detail
* The ability to work in a high pressure environment while keeping a positive and calm attitude
* Good understanding of the English language with neat and clear hand writing
* Experience of being a pet owner preferred
Duties:
* Receive telephone calls from and making telephone calls to pet owner to make arrangement for the cremation of pets
* Taking payment for the cremation of pets
* Responding to enquiries/queries from general public and veterinary clients
* Maintaining a record of calls and financial transactions on Company systems
* Attending to pet owners visiting the crematorium in person
* Preparing pets for viewing
* Handling pets in a respectful and dignified manner
* Assisting with the packing, checking and return of pets' ashes
* Other ad-hoc duties as and when required.
In return, you will receive a range of benefits including:
* Salary of £11.44 per hour
* 28 days' annual leave
* Onsite Parking
* Company Pension Scheme