At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.
We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.
The aim of the Patient Pathway Navigator role is to help support and navigate patients, their families and carers through a cancer pathway. The service’s prime aim is to be patient-focused and proactive in seeing that the patient receives the very best cancer pathway experience with continual communication and support in a timely manner.
You will be involved throughout the patient journey from referral to follow up within the hospital setting, working directly and indirectly with patients and their carers, assisting the clinical team in coordinating the patient pathway.
The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages.
The post holder will be expected to work independently within the appropriate policies and procedures for the service and will actively support and contribute to the requirements of the service and ensure compliance with performance targets and quality standards required at a local and national level.
Main duties of the job
1. Communicate regularly with patients to ensure that they are aware of upcoming appointments, diagnostic tests/investigations and operations and offer practical support with the arrangements, being sensitive to the fact that patients may be anxious and distressed.
2. Assist the clinical and operational teams in monitoring and supporting patients.
3. Provide basic clinical information to patients in line with the agreed pathway and learn to recognise urgent results and act upon effectively.
4. Develop and maintain effective working relationships with clinicians, CNS’s and others within department and Trust wide service.
5. Promote dissemination of quality patient information.
6. Deal with queries about progress through secondary care in a professional and friendly manner and ensure appropriate action is taken.
7. To carry out administrative and clerical duties as requested within the department in an efficient and confidential manner, for example photocopying, posting information, printing clinic lists.
8. Work flexibly to meet the demands of the role and requirements of the situation.
9. To be proficient in all IT systems relevant for the role.
10. Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT systems e.g. SCR, Winscribe, WebV, ICE, PCS, CRIS, Bluespier, PPM database etc. to ensure the patient’s progress can be measured.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Detailed job description and main responsibilities
For further information on this position please see the Job Description and Personal Specification attached.
Person specification
Qualifications
* A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent.
Experience
* Previous experience of booking outpatient appointments.
Knowledge
* Ability to maintain confidentiality at all times.
* Experienced iCS and ERS user.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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