Job Description
Overview of duties
* Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
* Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
* Manages and motivates the teams in order to improve sales and the quality of F&B services.
* Improves the department's results by increasing sales and the productivity of F&B points of sale.
* Leads and brings life to Soap factory projects and identity features in the department.
Main Responsibilities
Customer relations
Enhances guest satisfaction,
Handles guest comments and complaints, ensuring follow-up,
Develops close relationships with guests to encourage loyalty,
Ensures guests receive a warm and personalised welcome,
Team management/ Human Resources
* Manage training,
* Manage and values the different food and beverage points of sale,
* Develops team spirit and motivation by creating a good working atmosphere,
* Takes part in or validates recruitments,
* Organizes the welcome and integration of new employees,
* Prepares or checks the work schedules, ensuring that they are consistent with activityforecasts,
* Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up
Commercial / Sales
* Develops excellent relations with guests,
* Prepares the commercial action plan for the department and ensures implementation,
* Sets daily sales targets for the team,
* Analyses guests' comments and shares them with the team,
* Launches and deploys marketing initiatives in the local area in order to increase revenue,
Management and administration
* Guarantees the respect of procedures governing operations, administration and audits, in line with the brand's internal audit guidelines,
* Draws up, implements and ensures that internal checks are properly carried out,
* Supervises purchasing for the restaurant and manages stocks
* Ensures that the equipment and cultural assets of the department remain in good condition and working order
* Checks inventories that have been carried out,
Hygiene / Personal safety / Environment
* Is responsible for keeping the equipment and furniture in good condition,
* Ensures machinery works reliably and follows up any technical work,
* Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected,
* Sets up an action plan based on the hygiene analysis results and tracks implementation,
Skills / Qualities
* Team spirit,
* Guest oriented, outgoing and service minded,
* Flexible,
* Responsive,
* Leadership,
* Well organised,
* Decisive - Autonomous Entrepreneurial,
* Excellent presentation
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