Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role Overview: The Reporting and Helpdesk Analyst role will sit in the Office of Fair Lending and Privacy and be responsible for reporting and providing helpdesk support for select technology tools. Evaluates moderately complex and variable issues and come up with most efficient course of action. Requires good analytical and technical skills. What you'll do: Design, develop, and implement IBM Cognos / Tableau reports that meet business requirements and drive actionable insights on compliance risk systems and are optimized for performance, scalability, and usability. Maintain documentation of reports, including design specifications, data sources, and usage guidelines. Provide training and support to end-users on how to effectively use the reports and interpret the data. Support manual data quality testing as required. Provide self-service support for business reporting power users to drill-down to the raw data and for troubleshooting. Stay up-to-date with the latest industry trends and best practices in data visualization, incorporating new techniques and tools as appropriate. Provide support by answering queries from the helpdesk and providing user training on tool functionalities. Determine and advise the cause of the problems that affect day-to-day functionality of the systems, propose creative solutions or workarounds and escalate to production support, where necessary. Ensure that enquiries to the helpdesk are responded to and resolved within agreed timeframes and maintain and update administration data, where required. Prevent recurrence of database and user problems by enhancing problem management records (knowledge base). Management reporting of business intelligence and other key Investments initiatives. Make presentation decks. Support management by providing ad hoc analysis on an as needed basis Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you: Proven relevant experience in the financial industry in a reporting or helpdesk role. Experience in Jira user story creation and user testing. Proficiency in IBM Cognos, Tableau Desktop and Tableau Server. Strong understanding of data visualization principles and best practices. Experience with SQL and database management (e.g., SQL Server, Oracle) preferred. Excellent analytical and problem-solving skills with a keen attention to detail. Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Ability to manage multiple projects and prioritize tasks effectively. Ability to quickly grasp new concepts / requirements and related product / functional knowledge. Experience in compliance technologies relating to data privacy, records management or fair lending is a plus. Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Business Strategy, Management & Administration Job Family: Business Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.