Work Pattern:
Vacancy 1
Week 1:
1. Sun - 10:30-16:30
2. Monday - 08:30-17:30
3. Thursday - 08:30-17:30
4. Friday - 08:30-17:30
Week 2:
1. Monday - 08:30-17:30
2. Thursday - 08:30-17:30
3. Friday - 11:30-17:30
4. Saturday - 08:30-17:30
Vacancy 2
Week 1:
1. Tuesday - 08:30-17:30
2. Wednesday - 08:30-17:30
3. Friday - 11:30-17:30
4. Saturday - 08:30-17:30
Week 2:
1. Sunday - 10:30-16:30
2. Tuesday - 08:30-17:30
3. Wednesday - 08:30-17:30
4. Friday - 08:30-17:30
Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.
Interview Information
Please do NOT book multiple interviews for the same store. We will consider you for all roles across the store during your interview.
Please only book an interview slot if you are able to fulfil the entire work pattern as advertised online.
Interview slots are allocated on a first come, first served basis.
Induction Information
If your application is successful, you will be required to attend a mandatory induction. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.
Key Accountabilities and Measures
1. Provide customers with a visible presence at the beginning of their shopping journey.
2. Welcome customers to the store with a smile and make eye contact, using greeting techniques known to deter theft.
3. Support other areas within the store (e.g., Foods, C&H, Operations).
4. Be knowledgeable of the store, supporting key marketing messages and addressing top questions (e.g., what time do you close?).
5. Assist customers in navigating the store and recognize when a customer needs help.
6. Thank customers for shopping with us when they exit.
7. Deal calmly and empathetically with people in various retail circumstances.
8. Respond to door alarms sincerely and resolve customer issues.
9. Be a visible deterrent against violence and criminal activity.
10. Identify and monitor suspicious persons or activity and take appropriate actions.
11. Report all incidents through the M&S Incident reporting process.
12. Ensure that persons served with a trespass notice do not re-enter the site.
13. Engage with police and other security personnel to improve service.
14. Apprehend external thieves only if necessary and in line with business policy.
15. Report any incidents of known or suspected internal theft or malpractice.
Key Skills
1. Confident with a friendly and natural personality.
2. Strong communication skills to engage customers.
3. Ability to remain focused on greeting customers and deterring suspicious activity.
4. Natural empathy with M&S brand and values.
5. Self-motivated and willing to try new approaches.
6. Able to maintain high standards of appearance and uniform.
7. No requirement to be licensed, but good observation skills are a benefit.
Key Relationships and Stakeholders
1. Store Management team.
2. Store Colleagues.
3. Operational Security Manager.
4. Regional teams (RLPMs/RCOMs).
5. Store Detectives.
6. SOC.
7. Police.
8. Local Networks.
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