Job description
Senior Manager – Senior Business Development Manager
We are looking for an experienced Senior Business Development Manager (Contact Centre as a Service) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
1. Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy
2. Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI’s
3. Be a champion for the D365 CCaaS Product
4. Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market
5. Driving collaboration across the CCaaS internal community
6. Building the eminence of KPMG Microsoft Business Solutions within the marketplace
7. Responsible for the generation of pipeline and execution of sales for the organisation
8. Identify and develop opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
9. The sales teams support programme delivery in partnership
10. The development of innovative and profitable commercial constructs
11. Develop a marketing and communications plan to drive pipeline for the organisation in white space clients
12. Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development
13. Meet and exceed customer expectations of business knowledge, skills and behaviour.
Requirements
Qualifications and Skills
14. Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
15. Extensive consulting skills
16. Business Process knowledge
17. Broad understanding of software delivery
18. Excellent soft skills and leadership qualities
19. Ability to work independently and as part of a team
20. Relevant certifications in Dynamics 365 or related technologies
21. Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
Experience and Background
22. Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
23. Experience of large scale CCaaS implementations
24. Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
25. Excellent presentation and demonstration skills