Blue Light Card. Individually great, together unstoppableThe Role and the TeamWe have an exciting opportunity for an experienced Senior Community Manager to join our growing Brand & Communications team withing Marketing. Community is at the heart of our business, and you\\ll be responsible for our end-to-end community management, leveraging insights to inform our wider strategy and campaigns.Our Marketing team is the driving force behind our brand and member engagement, connecting with the Blue Light community in meaningful and impactful ways. We don’t just promote – we inspire, engage, and build lasting relationships and memories.What You’ll DoDevelop and execute a community engagement strategy that drives member engagement, advocacy, and loyalty while creating additional revenue-generating touchpointsBuild and roll out an integrated operational strategy to connect community engagement efforts with key marketing and business outcomesManage and grow both online and offline community platforms, including social media, forums, events, and other touchpoints where members interact Incorporate PR-driven opportunities that highlight community successes, milestones, or member stories to enhance brand perception externallyLaunch grassroots initiatives such as regional member events and local partnershipsDevelop and execute a comprehensive activity calendar across all community forumsChampion community management internally and work cross-functionally with PR, marketing, and product teams to integrate community insights and initiatives Hire, coach, and develop a high-performing community teamImplement and leverage community management platforms (e.g. social listening tools) to streamline engagement, track sentiment, and foster deeper online and offline connectionsWhat You’ll Bring Experience in Community Management, with a proven track record of managing large, engaged communities. Experience working within marketplace, e-commerce or affiliate industries would be idealA deep understanding of community dynamics and engagement strategies that foster long-term member loyalty, advocacy, and retentionStrong background in digital marketing and social media management, with expertise in platforms such as Facebook, Instagram, X, LinkedIn, Reddit, TikTok etc.Content strategy and creation experience across blogs, email newsletters, social media, video, and member-driven content Solid understanding of PR strategy and communications, driving positive media coverage for community-driven initiativesData-driven decision-making skills, with knowledge of reporting frameworks to measure impact, and the ability to transform insights into actionable business outcomes (e.g. increased revenue, renewals, or customer lifetime value)People management experience and ability to hire and develop a growing teamOur CultureOur mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.What We OfferHybrid working and flexible hours35 hour working week Free parking and EV charging onsite at HQ25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 daysA company bonus schemeYour own Blue Light Card and exclusive access to thousands of discountsGreat social events e.g., festive party, summer party, team socials, sports matchesRegular company-wide recognition events e.g. Monthly Light’s Up and The Shine awardsRelaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)Onsite gym at HQ (including access to free HIIT & stretch classes)Strong learning and development cultureGroup auto-enrolment pension plan Enhanced parental leave and absence leaveCompany funded private medical insurance Healthcare cashback planEmployee assistance programme (including mental health support) and mental health first aiders#LI-HybridRemote Status: hybridLocation 1Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable)24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom