AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for Remediation Customer Service Specialist for a 6 Month contract based in Manchester.
NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
Join us as a Remediation Customer Service Specialist:
You will be joining a specialist Remediation team. You'll be working together to deliver the most successful outcomes for the business and our customers. You'll be responding to queries from customers promptly and tactfully within our SLAs.
What you'll do:
Responding to complex customer queries and process, authorise and investigate transactions Speaking directly with customers and business to collect and analyse the required information.
Participating in initiatives that help improve our customer service, processes and procedures.
Reviewing processing errors and customer complaints to help identify trends and training needs.
Delivering successful outcomes for your customers by investigating queries, completing administration tasks, supporting business processes and procedures, and understanding the needs of our customers and the business.
Working with a supportive and collaborative team, you'll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activity.
Liaising with customers and businesses to accurately collect information in order to solve their queries.
The skills you'll need:
Customer Service experience.
Telephony experience.
Attention to detail.
Financial services experience is desirable.
Remediation experience is desirable.
Next steps
With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.
We will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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