Help grow a safer, cleaner, healthier future for everyone, every day. Role Responsibilities Troubleshoot and resolve hardware, connection, printer and software issues reported Update network applications as required Troubleshoot and resolve all problems encountered with hardware and software on end user office equipment and devices Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. Conduct technology training for new users Conduct briefings and demonstrations for users to enhance system productivity Manage, control, and protect the organisation’s IT assets throughout the asset lifecycle, from acquisition to disposition. Assist in the development of training coursework and materials Perform routine monitoring and performance of our key assets like meeting rooms Audio visual equipment, software upgrades to end users Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Record events and problems and their resolution in logs. Follow up and update customer status and information. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Role Prerequisites Proven experience as a Helpdesk Technician supporting customers or internal employees Good understanding of computer systems, Microsoft windows OS, O365 support, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented approach Technical proficiency in IT systems, networks, and applications Vendor co-ordination in cases requiring third-party support. Professional attributes Technical proficiency in device management, networks, and Microsoft OS, O365. Effective communication skills to convey technical information clearly. Strong analytical and problem-solving abilities. Understanding varied needs across diverse stakeholders. Customer service focus with a commitment to providing exceptional support. Ability to work collaboratively with other IT professionals. Location This role is based in Amersham with additional project-dependent travel requirements to our London office and to our operating companies in the UK and abroad. Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest