The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of luxury hotels and restaurants in central Oxford, comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values. We are looking for a Front Office Manager to join our Reception team at the Old Bank Hotel. Key requirements and responsibilities of the Front Office Manager: Strong communication and organisational skills Ability to deliver exceptional customer service and anticipate guests' needs Positive ‘can-do’ attitude – extremely service-orientated, proactive and decisive Attention to detail Comprehensive knowledge of all Front Office activities Good numeracy skills, a strong personality and confidence in dealing with high-level clientele A proven track record of team management Ability to work well under pressure, keep calm and act responsibly in cases of emergency Knowledge of Opera software is highly beneficial Support and encourage a culture of impeccably high standards, flawless customer service and meaningful guest interaction Understand and support the hotel revenue management strategy Assist with reservations capturing as much information as possible and ensuring the details of every reservation are accurate Accountable for the financial control of the Front Office department Promptly and efficiently tackle any guest complaints or queries Ensure the highest level of security is maintained Identify and rapidly resolve HR issues and maintain the level of communication necessary for the hotel’s efficient operation Train and support the Front Office team, ensuring confidence and competence Encourage and support ongoing staff development to ensure staff are motivated, methodical and proactive in their duties Report to the General Manager We offer a flexible shift pattern across a 40-hour week, working 5 days out of 7 per week, on a Monday-Sunday rota. You will be offered an OTE of up to £40,000 per annum depending on experience, including non-contractual tronc (service charge). Front Office Manager Benefits: Meals on duty 50% discount on food within our restaurants Complimentary ‘Manager’s meal’ within one of our restaurants every six months Up to £700 recruitment incentive Membership to our Employee Assistance Program with Hospitality Action Pension scheme Uniform Allowance Opportunities to develop within the Company 28 days holiday inclusive of bank holidays per annum A paid day off on your birthday Team awards and prizes Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card 24/7 online GP service Eligibility to work within the UK must be proven and two references should be available on request.