The Role: As our Maintenance Manager, you will oversee a team of maintenance specialists, provide expert guidance on technical queries and personally handle more complex maintenance issues that require advanced expertise. This position combines management, technical problem-solving and a commitment to delivering exceptional service to our clients. Facilities Maintenance: Manage all maintenance, facilities help desk, repair, and improvement works carried out by the maintenance team and external sub-contractors, including raising of purchase orders & confirming correct invoicing. Team Management: Schedule, Lead, manage, and motivate a team of maintenance engineers to ensure effective and efficient operation, fostering a culture of collaboration, accountability, and high performance. Vendor Management: Coordinate and manage relationships with external vendors, contractors, and suppliers to ensure timely and cost-effective service delivery and quality control. Compliance and Safety: Ensure compliance with all relevant regulations and safety standards, conducting regular inspections and risk assessments to maintain a safe and secure working environment. Reporting and Documentation: Accurately record maintenance activities, utility consumption and prepare regular reports for management, providing recommendations for improvements and optimisations. Room Turnarounds & Planned Works: Ensure all room turnarounds and project works are completed to standard within the defined SLA’s or project requirements, working with operations and design where required, ensuring strong communication with general managers. Brand Compliance: Ensure that all maintenance activities align with brand standards and guidelines, including aesthetics, cleanliness, and overall appearance of the office space. About You: Exceptional management, communication and organisational skills Strong proficiency in maintenance tools, equipment and techniques with a solid understanding of commercial building systems, electrical, plumbing and general maintenance. Excellent critical thinking and problem solving skills, being able to self-manage and using own initiative to proactively solve problems Adaptable - you can adapt your communication style based on who you’re speaking to, and you’re not afraid to manage expectations when necessary Ability to multi-task and work under pressure in a fast-paced environment Client-first mentality - you care about the experience of our clients and push to ensure their experience is effortless and you are responsive to issues raised