Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission-critical flow control solutions for increased efficiency, emission reductions, and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
This role is an important part of Smith Detection's Global Training and Technical Documentation team. The person in this position will be early in their career and will have a passion for learning new things and self-development. They will work with various people and teams within the company and with external stakeholders, regularly interacting with different departments across Smiths Detection worldwide. The role requires supporting the delivery of both internal and external Training Needs Analysis (TNA) and having good skills in analysing information and building relationships with customers.
This position supports the team responsible for Training Analysis, Design, and online learning. The main goal is to build knowledge and confidence in conducting TNA in a way that is both adaptable and thorough. The person in this role will need to show strong communication skills and some experience in the relevant field, working effectively in a diverse environment. They will also be responsible for supporting the use of standard training methods, such as the Defence Systems Approach to Training (DSAT) or ADDIE models, and following project management guidelines. Additionally, the role will support in other areas of the business, such as in the marketing and communication of the TNA strategy, supporting teams identifying how best to serve learners, and/or developing other areas as they progress their career.
Duties & Responsibilities
The key responsibilities are as follows:
* Support with the creation of content for TNA marketing material to continue to market and grow the department.
* Support Senior Training Consultants with the conduct of TNAs both internally and externally and for a range of sectors.
* Conduct stakeholder management activities, including coordinating training analysis workshops, engagements, and attending stakeholder meetings.
* Write TNA project communications, including project emails, academy newsletters, and any other identified as required.
* Conduct research tasks and data gathering as required.
* Contribute towards the identification of the learning needs of internal employee groups and create learning pathways to fulfil these needs through the conduct of role analysis.
* Review TNA reports for a range of internal and external customers.
* Ask effective questions to gather qualitative information on training needs.
* Develop questionnaires to collect reliable and valid quantitative data.
* Build cultural awareness knowledge to identify differences that cultures may have within a global organisation.
* Support with the creation of communication plans to share the outputs of internal TNAs across the global organisation, factoring in cultural nuances where appropriate.
* Work with the Smiths Detection Training Delivery and Online Training teams to coordinate outputs from the TNA that require training design activity.
* Independently familiarise themselves with TNA and training delivery research and developments, both online and in-classroom.
* Ensure that Smiths Detection remains an innovative and impactful training department by keeping up to date with changes to training options for all Smiths Detection equipment.
* Attend TNA project meetings both within the department and across other internal and external stakeholders, take notes, and distribute action lists.
* Develop their ability to provide training consultancy services to clients, with support from additional training colleagues, project managers, and Senior Management teams.
* Represent Smiths Detection and where appropriate, our customers, in a professional manner, upholding all the Smiths values and leadership behaviours.
* Fulfil any administrative requirements, ensuring that all necessary internal control systems are maintained.
* Demonstrate flexibility to travel to customer sites to perform duties and maintain relationships with the customer, both locally and internationally.
* Review and provide Quality Assurance on TNA outputs of other Training Analysts.
* Participate in the processing of tenders including the writing of bids and scoping of customer requirements from tender documentation.
* Work with the Training Quality Team, in line with the Quality Framework to gather and assess training data post-training course delivery to identify themes, trends, and improvements required to training material.
* Assist with the completion of External Validation activity to ensure the success of the TNA 6-months post-training delivery.
The Individual
The ideal candidate will have the following skills/experience:
* A formal qualification in the conduct of TNA is desirable, but not essential.
* A Higher-level qualification in Training Management, Training Analysis, Psychology, Human Factors, or related HR function.
* Willing to work towards additional professional development targets.
* Exceptional standards of written English.
* Significant ability to own your own personal development plan.
* Significant level of attention to detail and passion for developing and learning new skills.
* Willingness to gain knowledge of JSP 822.
* Experience in the production and/or quality assurance of written reports.
* Proficient in MS Office applications including Microsoft Word, PowerPoint, Excel, and Outlook.
* Ability to handle stressful situations and adapt to changing priorities.
* Driven and hard-working, remaining motivated when working remotely.
* Ability and motivation to persistently pursue and achieve effective results which drive the business forward.
* Ability to make effective, timely decisions in relation to own work activities, and with support where required.
* Ability to engage, challenge, and work effectively with others within the team.
* Willing and able to identify and support change and continuous improvement for the TNA department, willingness to take on additional tasks as part of a change management process to ensure success.
* Able to work well independently with little supervision due to the remote nature of the TNA team.
* Comfortable in requesting support when required, will speak up and ask for assistance if needed.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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