Clark James Recruitment are working with a highly professional Financial Services business.
Due to continued expansion our client is looking to appoint an experienced Receptionist to join the business.
Role
* Full time office-based role (Monday – Friday, 8.00am – 4.30pm).
* The Receptionist will serve as the first point of contact for visitors and clients at our St Albans office, ensuring a professional, friendly, and welcoming experience that reflects the company’s values and positive image.
* The role also involves supporting the office team with a range of administrative tasks to maintain smooth day-to-day operations.
* Front-of-House Duties.
* Greet visitors, clients, and employees with a professional and friendly demeanour.
* Ensure a warm and professional welcome by preparing refreshments and escorting clients to meeting rooms.
* Answer and direct phone calls, taking accurate messages when necessary.
* Manage the reception area to ensure it remains tidy, organised, and welcoming at all times.
* Handle all incoming and outgoing mail and deliveries, ensuring timely distribution to the relevant departments.
* Ensure timely and comprehensive handling of all new leads received for marketing purposes, including data management, follow-up, and integration into the marketing pipeline.
* Process and scan all incoming post daily per standard process.
* Monitor centralised inboxes and distribute correspondence accordingly.
* Maintain office supplies, ensuring stock levels are monitored and replenished.
* Coordinate meeting room bookings and prepare rooms as required.
* Assist with scheduling, printing, scanning, and filing documents.
* Provide basic support for ad hoc administrative tasks as directed by team members.
* Ensure clients and visitors have a positive experience by addressing queries and requests promptly.
* Liaise with relevant departments to ensure client needs are met efficiently.
* Support the onboarding process for visitors, including providing security passes or Wi-Fi access where needed.
Candidate
* Excellent interpersonal and communication skills.
* Strong organisational and administrative skills with the ability to multitask.
* Proficient in Microsoft Office Suite (Outlook, Word, Excel) and general office equipment.
* Attention to detail and a proactive approach to problem-solving.
* Friendly, approachable, and professional demeanour.
* Reliable and punctual, ensuring consistent office coverage during working hours.
* A strong focus on delivering excellent customer service