Job Description
Recovery Officer - Council TaxOxfordTemporaryFull timeAre you an experienced Council Tax Recovery Officer looking for your next opportunity? Oxford City Council is seeking a dedicated professional to join their Financial Services team on a temporary basis.THE ROLEAs a Recovery Officer, you will be responsible for the collection of outstanding Council Tax and Business Rates, ensuring effective debt recovery and enforcement.
* Contact customers who have fallen behind with payments and negotiate repayment plans
* Process incoming data in line with legislation and council policies
* Identify and escalate cases for legal enforcement or write-off where appropriate
* Maximise take-up of benefits, discounts, exemptions, and reliefs for eligible customers
* Use recovery systems and applications to support debt collection
* Refer suitable debtors to Advice Centres for additional support
* Support service improvements and continuous development of the Revenues team
THE CANDIDATEThe successful candidate will have previous experience in a similar role, specifically within local authority Council Tax and Business Rates recovery.
* Strong negotiation skills to secure realistic repayment plans
* Experience in financial collection or debt recovery, particularly Council Tax and Business Rates
* Ability to manage a busy workload and meet targets while maintaining high service levels
* Proficiency in Civica (Open Revenues) – experience with Civica Pay is not sufficient
* Excellent communication skills to explain legislation and recovery processes to customers
THE CONTRACT
* Temporary – 3 months
* The pay range for the role is £20.43 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.42 to £19.61 per hour, inclusive of holiday.
HOW TO APPLYIf you’re interested in this role please apply directly or email .uk or call on to discuss the role in more detail!