Purpose of the Role; Working under the guidance of PA to the Managing Director to provide secretarial and administrative services to the Heads of Service within the NHS 111 Service. Key Areas of Responsibility & Accountability: To provide confidential Secretarial support to the Heads of Service within the NHS 111 Division as required. To assist in maintaining the diary for the Heads of Service ensuring that appropriate supporting documentation is provided to them relating to appointments. To plan and arrange travel bookings in consultation with Managers as required. To process correspondence and ensure all mail, including the outlook mailbox, is effectively and efficiently managed in a timely manner. To co-ordinate queries to the most appropriate and available Senior Manager as required. To take telephone calls for Senior Managers as required in a professional manner, ensuring details and messages are passed through as appropriate in a timely fashion. To arrange meetings as required, ensuring the Heads of Service are well prepared for meetings. Agenda and paperwork is to be issued well in advance of the meeting. ADZN1_UKTJ