Job summary An exciting opportunity has arisen for an Appointments Co-Ordinator to join the Advanced Physiotherapy Practitioners Team, providing administrative support to both our patients and Advanced Physiotherapists. The successful applicant will be based at Evesham Community Hospital where there will be an opportunity to learn all different aspects of administrative work within this service as part of a dynamic, caring and supportive appointments team. We are looking for a highly motivated, enthusiastic candidate with good inter-personal, communication skills, have good administrative and organisational skills, be reliable and provide a confidential, quality service. This post is a permanent position for 19.5 hours per week (flexibility considered with a minimum of 15 hours per week). We are flexible with days. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert. PREVIOUS APPLICANTS WITHIN THE LAST 6 MONTHS NEED NOT APPLY Main duties of the job Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentation are sent out in a timely manner. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to the role. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of staff networks such as LGBT and ENRICH (Equality Network for Race Inclusion and Cultural Heritage) Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes Health and wellbeing opportunities If you would like to know more, please visit our careers website. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number C9798-0881 Job locations Evesham Community Hospital Waterside Evesham Worcestershire WR11 1JT Job description Job responsibilities Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentation are sent out in a timely manner. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to the role. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures. Provide a confidential, quality administrative service to an identified pathway within the Care Group. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact. Liaise between clients, professional staff and other multi-agency partners as required. Provide administrative support to colleagues as required during sickness and absence, including cover for other areas as required. For full detail of the duties and criteria for the role please refer to the job description and person specification attached. Job description Job responsibilities Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentation are sent out in a timely manner. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to the role. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures. Provide a confidential, quality administrative service to an identified pathway within the Care Group. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact. Liaise between clients, professional staff and other multi-agency partners as required. Provide administrative support to colleagues as required during sickness and absence, including cover for other areas as required. For full detail of the duties and criteria for the role please refer to the job description and person specification attached. Person Specification Knowledge Essential Knowledge of a range of administrative/secretarial procedures Detailed knowledge of Microsoft Office: Word / Excel / Outlook Desirable Understanding of the Data Protection Act and NHS Code of Confidentiality Qualifications Essential Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer Experience Essential Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience) Desirable Previous relevant NHS experience Additional Criteria Essential Put patient care at the heart of the work you do to improve health care outcomes and service delivery Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to challenge poor behaviour Role modelling good behaviour Skills & Abilities Essential Intermediate IT skills Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare Ability to communicate clearly and effectively in English in both verbal and written formats Good organisational skills Able to demonstrate the ability to use initiative effectively Accuracy and attention to detail A positive attitude and able to act on feedback Desirable Carenotes Choose and book Person Specification Knowledge Essential Knowledge of a range of administrative/secretarial procedures Detailed knowledge of Microsoft Office: Word / Excel / Outlook Desirable Understanding of the Data Protection Act and NHS Code of Confidentiality Qualifications Essential Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer Experience Essential Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience) Desirable Previous relevant NHS experience Additional Criteria Essential Put patient care at the heart of the work you do to improve health care outcomes and service delivery Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to challenge poor behaviour Role modelling good behaviour Skills & Abilities Essential Intermediate IT skills Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare Ability to communicate clearly and effectively in English in both verbal and written formats Good organisational skills Able to demonstrate the ability to use initiative effectively Accuracy and attention to detail A positive attitude and able to act on feedback Desirable Carenotes Choose and book Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Evesham Community Hospital Waterside Evesham Worcestershire WR11 1JT Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)