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About
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.
The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services. In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. We are accredited as a flexible working employer offering a number of flexible working options for staff.
Job Overview
LGT IT is seeking a dynamic individual to fill the role of Digital Services Manager. This position involves leading the Desktop Support and related teams, and assisting the Digital Services & Cyber Security Operations Manager in delivering an exceptional service to the end users of the Trust's IT systems across clinical, community, and corporate settings. The ideal candidate will possess postgraduate qualifications in IT and have a substantial, proven track record in staff management in a busy environment.
The post holder will be responsible for the Desktop, laptop and Mobile end user support throughout the Trust. Desktop Engineers and other end user support resources effectively. They will also analyse, report and be responsible for the SLAs associated with end user support throughout the Trust.
A full UK driving licence is essential.
Key Responsibilities
* Line manage the reporting staff to provide an efficient desktop and other end user device support services throughout the Trust.
* Act as a central point of information on BAU related queries from users and other Support Staff.
* Liaise with IT Service Desk and develop a meaningful interface between the IT Service and Desktop support.
* Monitor, assign and resolve calls logged on the IT Help Desk System as required.
* Produce required technical documentation and SOPs. Liaise with suppliers ensuring that SLAs are adhered to.
* Manage system performance of all network servers and carry out system tuning as appropriate, alerting the senior technical staff to any performance issues.
* Provide support for IT Projects, work closely with Trust and third party project managers and carry out capacity planning to ensure that systems resources are available to meet growth in demand.
* Provide technical guidance on IT security and ensure compliance with the Trust's Security Policy, reporting any suspected breach to the Cyber Security Manager.
* Undertake technical reviews of IT systems and analyse, report and take necessary actions on the provision of Digital IT services.
Qualifications And Training
Essential criteria
* Degree in Information Technology or related subject
* Postgraduate qualifications
* Other appropriate IT Certifications with substantial experience
Experience
Essential criteria
* Significant experience directly related to management in a large organisation
Knowledge and Skills
Essential criteria
* The ability to communicate effectively with a wide range of people and professionals
* Excellent time management skills
* Ability to work independently
* Knowledge of current technological developments/trends in area of expertise
* UpToDate knowledge of desktop/laptop hardware and operating systems
* Office 365 and other Microsoft Products
* Supervisory skills and experience
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve.
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