Job summary
Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?
This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.
Training course information :
Full time course - 6th January 2025: hours per week - Monday - Friday 0900-1700 for 5 weeks
Part time course - 5th January 2025: 23 hours per week - Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks
Interviews will be held on the 11th and 12th December 2024
Find out more about this role and other opportunities within Integrated Urgent Care at our recruitment event - further details can be found here! Dorset HealthCare :: Join our Integrated Urgent Care Service
R egretfully we do not offer Tier 2 sponsorship for this position.
Main duties of the job
At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.
Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.
Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
Always maintain the integrity and confidentiality of all patient and Trust information.
Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.
Employment in this post requires an Enhanced