Deliver thoughtful, heartfelt, forward-thinking service that upholds and builds upon Marriott's living legacy of Wonderful Hospitality. Always.
JW Marriott believes our associates come first. If you're happy, our guests will be happy. Our associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
JW Marriott creates opportunities for training, development, recognition, and a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
The historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression with its walled gardens, Jacobean country house, and 200 acres of Hertfordshire parkland.
* Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
* Ensures that the highest levels of hospitality and service are provided during the overnight shift.
* Represents property management in resolving any guest or property-related situation.
* Personally assists in resolving any issues and completing tasks.
* High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
* OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
* Monitors and ensures compliance with all Guidelines to Operations.
* Ensures all employees are in proper uniform and are properly groomed.
* Ensures employees are working in a safe environment.
* Manages all period-end inventories.
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
* Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
* Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
* Administers plans and actions to keep chargebacks and rebates to a minimum.
* Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
* Manages employee hours.
* Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
* Promotes participation in property safety-related programs.
* Monitors employee attendance and records absences/tardiness.
* Promotes teamwork and employee morale.
* Keeps employees informed regarding new operational procedures, standards, or programs.
* Assists supervisors in handling employee performance issues.
* Ensures all employees have complete knowledge of emergency procedures.
* Encourages employee relations through gifts, parties, outings.
* Creates incentives that will promote better service and profit for the property.
* Assists operations manager in processing employee payroll weekly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.