Job Title: Customer Service Helpdesk Representative
Location: Basingstoke
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where problem-solving is key? If so, we want YOU to be our next Customer Service Helpdesk Representative!
Who We Are:
We are a leading maintenance service provider committed to high-quality solutions and outstanding support for our clients. Our team values collaboration, innovation, and excellence, making our workplace a fantastic environment for growth!
What You'll Do:
As the first point of contact for our clients, you'll play a vital role in ensuring their satisfaction. Your responsibilities will include:
1. Responding to Inquiries: Handle calls, emails, and chats, efficiently addressing questions and concerns.
2. Issue Resolution: Troubleshoot maintenance issues and provide solutions or escalate as necessary.
3. Record Keeping: Maintain accurate records in our CRM system, ensuring data integrity.
4. Coordination: Collaborate with field technicians to schedule appointments and guarantee timely service.
5. Feedback Collection: Gather customer feedback to identify areas for improvement.
Who You Are:
We seek candidates who are:
1. Customer-Focused: Eager to help others with a background in customer service.
2. Strong Communicators: Excellent verbal and written communication skills.
3. Problem Solvers: Critical thinkers who resolve issues with a positive attitude.
4. Detail-Oriented: Organised with great attention to detail.
5. Team Players: Ready to collaborate and contribute to a positive environment.
What We Offer:
1. Competitive Salary: Reflective of your skills and experience.
2. Benefits Package: Comprehensive health insurance, retirement plans, and paid time off.
3. Professional Development: Opportunities for training and career advancement.
4. Supportive Environment: Work in a friendly team atmosphere where your contributions are valued.
Ready to take the next step in your career? Apply now and join our vibrant team!
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