Ready to make a difference? We're looking for a Customer Care Representative to join our friendly, supportive team in Bath. If you excel at communication and problem-solving, this is your chance to shine!
Customer Care Representative
Bath, BA2 3DP (Hybrid working: 3 days office, 2 days remote)
* Full time, Monday – Saturday (Saturdays on a rota with day off in lieu)
* Maternity cover - 10 months FTC
* £25,000 to £28,000 per annum DOE + Commission
Please Note: Applicants must be authorised to work in the UK
At Truespeed, we’re more than just a broadband provider; we’re a team dedicated to connecting communities and delivering exceptional service. Our workplace is inclusive, engaging, and supportive, and we’re proud to offer a range of benefits that help our people thrive.
The Role
As a Customer Care Representative, you’ll be the first point of contact for our valued customers, delivering excellent service and resolving queries across various channels.
Key Responsibilities:
* Responding to customer queries via email, social media, chat, and phone.
* Resolving issues promptly and aiming for first-contact resolution.
* Managing complaints efficiently and effectively.
* Booking installations and guiding customers through the process.
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