Do you have experience working in leisure, visitor services, tourism, or heritage sectors and have a passion for bringing history to life?
The Hoghton Tower Preservation Trust is a registered charity responsible for ensuring that Hoghton Tower’s physical structure and grounds are maintained and restored, and that its rich and varied history is kept alive and relevant for future generations. Hoghton Tower is open to the public, welcoming school groups, private tours, general visitors, as well as hosting events, farmers markets, private, and corporate events. We are looking for an experienced Business Manager who will lead the delivery and development of the business, ensuring its ongoing commercial success through innovative product development, partnership, and delivering the very best visitor experience.
As Business Manager, you will oversee all aspects of heritage management, including:
* Sales and marketing
* Operations
* Catering
* Retail
* Accommodation
* Administration
* Educational and commercial partnerships
* Contractor management
* Security and health and safety
This will mean:
* Leading your team ensuring that every individual is working effectively in their role.
* Networking regionally and nationally to foster new partnerships and relationships with relevant stakeholders.
* Delivering budgeted targets in relation to commercial income and visitor numbers as well as developing new ones. There will be a specific and time-boxed focus on three priority areas: weddings, accommodation, and filming targets.
* Delivering an integrated Business Development and Marketing Plan, setting the forecast for annual financial and marketing targets.
About You
You will possess excellent communication and interpersonal skills, enabling you to engage effectively with a wide range of people at strategic and operational levels. With a proven track record in retail, business, marketing, tourism, or visitor services, especially within the charity sector, you are adept at growing commercial operations. A keen interest in history is important. Your budget management skills, including regular monitoring and forecasting, will ensure the financial health and sustainability of the operations. Experience in working with volunteers and community groups will further highlight your suitability for this role. As a confident and flexible leader, you will demonstrate a management style that values communicating openly and effectively with everyone. Your excellent planning, report writing, and time-management skills will help you navigate the complexities of this role. You will possess practical experience of the operational side of a customer-facing business. Additionally, your IT skills will allow you to manage EPOS and online booking systems efficiently.
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