Job Description
Service Operations Officer
Full time
Location: London or Derby/Hybrid (3 days a week on-site)
An exciting opportunity has arisen for a Customer Services Officer in the London Heathrow Airline Support Team (AST), part of the wider European Customer Regional Team.
The Customer Services Officer role is integral to the planning and delivery of services to our Airline Customer operating out of London. Prime interfaces include Fleet Planners, Services Managers, Engine Projects, and Service Line teams, particularly Management of On Wing Support activities, which is the core part of the role.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build, and service systems that provide critical power to customers where safety and reliability are paramount.
You will be part of a small cross-functional team with a broader level of services planning responsibilities and have the ability to build close working relationships and a flexible approach.
We provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, giving you access to an incredible breadth and depth of opportunities to grow your career and make a difference.
What we offer:
We offer excellent development opportunities, a competitive salary, and exceptional benefits, including bonus, employee support assistance, and employee discounts. Hybrid working allows our people to balance their time between the office, home, or another remote location. We expect attendance in the workplace for collaboration and specific reasons, averaging three days per week.
What you will be doing:
In this interesting role, you will:
* Be responsible for the execution of services delivery tasks for British Airways, focusing on On Wing Parts Management activities, a key delivery service for the Customer.
* Deliver critical customer delivery plans in accordance with Service Line & Engine Team policies.
* Support the delivery of On Wing Services Activities, acting as the direct Customer interface for planning and management of all On Wing Tasks, also interfacing with our Global Planning Team (GPT) based in Singapore.
* Manage Customer Relationships regarding Operational requirements for Below the Pylon Parts Management.
Who we’re looking for:
At Rolls-Royce, we put safety first, do the right thing, keep it simple, and make a difference. These principles guide us and are essential components of our assessment process. For this role, we are looking for someone who has:
* Planning and programme management experience.
* Able to work in a multifunctional/multicultural environment.
* A distinct drive for results.
* Strong analytical problem-solving skills - managing internal/external operational data.
* Strong organisational skills and the ability to manage ambiguity, as change is a normal part of Airlines Operations.
* A degree in a technical or numerate discipline or relevant industry experience.
Join us & Make an impact
We are an equal opportunities employer, committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures provide different perspectives, and the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce
Job Category: Service Operations
Posting Date: 05 Dec 2024; 00:12
Posting End Date: 19 Dec 2024
#J-18808-Ljbffr