JOB DESCRIPTION
Sales and Purchasing Administrator
Purpose of Rule
Our strategy is to grow the business and increase our market share, by creating the most comprehensive range of products, brands, and value-added services. With increased demand for our services, this new role has been created to improve our quality and customer experience when purchasing new garage equipment from GEMCO. As soon as a sales enquiry is received, this will be managed by our experienced team of sales managers and to further help improve our quality and customer service experience conduct customer site surveys ensuring the product is right for the customer, project manage according to the agreed and pre-defined schedule of works to meet customer expectations.
Key Responsibilities:
* Conduct customer site surveys ensuring the needs of the customers are met and the customer premises are suitable, providing videos, pictures, and notes so our Team can quote and provide drawings accurately for our customers.
* When applicable, demonstrate product videos to the customer showing some of the features & benefits of the equipment.
* Where applicable, explain to customers other value-added services that GEMCO can provide including civil works, final electrical connection, load testing and through examination.
* Audit & Sign off works and projects. This includes sub-contractor works.
* Provide product installation / demonstration support to our largest network of installation engineers.
* By exception, be involved in any problematic product / installation issues and ensure an efficient solution is provided as soon as possible.
* Project Manage multiple product / site installations in accordance with the agreed schedule of works and ensuring compliance with CDM Regulations.
* Carry out load testing where required.
Qualifications & Requirements:
* Customer-focused attitude with a polite and professional manner.
* Good written and verbal communication skills.
* Excellent levels of communication at all levels.
* Works well in a team environment.
* Strong levels of attention to detail and accuracy.
* Ability to plan, coordinate, and manage multiple installations, ensuring projects are delivered on time and within regulations.
* Previous experience in a similar role is preferred but not essential.
* Experience in signing off projects and subcontractor work to ensure compliance.
Benefits:
* Pension plan.
* Life insurance.
* Employee Assistance Programme – Family cover.
* Medicash Healthcare Plan.
* 25 days holiday (26 after 5 years) plus bank holidays.