Job summary To deliver a helpful and professional car park service for allsite users. The hospital car park service provides a high profile/visiblecar park service to patients staff and visitors. The car parkservice responds to all car park-related issues and maintainsa high standard of customer care Main duties of the job Managing the car parks on a day-to-day basis, in line with the Trust's car park policy, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in the appropriate way. To act at all times in a manner that contributes to a positive image of the Trust, providing, as required, appropriate help, information or other assistance to all site users. To Link with all site users (face-to-face) to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence. In order to provide the fullest information the post holder is expected to acquire a good appreciation and awareness of other roles and activities which interface with own role. To Assist site users (face-to-face) in assessing the options available as there are multiple options for most site users. Some users will need to be guided to the best course of action by looking at all their individual requirements and matching these to the Trust facilities. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 17 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Part-time Reference number 358-7006970-E&F Job locations Glenfield Hospital Groby Rd, Leicester Leicester LE3 9QP Job description Job responsibilities To Communicate with colleagues using a two-way radioAssist with day-to-day running of the car park service and respond to ad hoc requests that may compete for attention with the standard routine. To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices (this includes the taking and storage of photographic evidence relating to the offence). To patrol thoroughfares and car parks to ensure compliance with parkingrestrictions and responding to any calls. To ensure all red routes are kept clear at all times. To complete fault finding and basic maintenance on pay stations and any other parking equipment, this may require machine dismantling and re-assembling. To Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken. To Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings. All team members are expected to contribute ideas and suggestions forimproving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery. Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must to be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability. Assist with access to all hospital buildings by directing users to the mostappropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person. To help, advise and assist staff, patients and visitors on car parking issues and way finding. Job description Job responsibilities To Communicate with colleagues using a two-way radioAssist with day-to-day running of the car park service and respond to ad hoc requests that may compete for attention with the standard routine. To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices (this includes the taking and storage of photographic evidence relating to the offence). To patrol thoroughfares and car parks to ensure compliance with parkingrestrictions and responding to any calls. To ensure all red routes are kept clear at all times. To complete fault finding and basic maintenance on pay stations and any other parking equipment, this may require machine dismantling and re-assembling. To Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken. To Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings. All team members are expected to contribute ideas and suggestions forimproving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery. Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must to be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability. Assist with access to all hospital buildings by directing users to the mostappropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person. To help, advise and assist staff, patients and visitors on car parking issues and way finding. Person Specification Person specification Essential Able to demonstrate behaviours consistent with the Trust Values Training & Qualifications Essential Educated to GCSE maths and english Experience Essential Previous Experience in a similar role Desirable Experience in working within the NHS Planning and Organisation Essential Ability to work on own initiative and manage own workload Person Specification Person specification Essential Able to demonstrate behaviours consistent with the Trust Values Training & Qualifications Essential Educated to GCSE maths and english Experience Essential Previous Experience in a similar role Desirable Experience in working within the NHS Planning and Organisation Essential Ability to work on own initiative and manage own workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address Glenfield Hospital Groby Rd, Leicester Leicester LE3 9QP Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)