About us
Concentrix is in the IT, Technology and Finance industries. Being part of our team, you are able to enjoy:
* Medicash Level 1
* Bupa health insurance
* Extra day off in your birthday month
* Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice
* Annual bonus potential
* Training program
Concentrix is, a leading global provider of customer experience (CX) solutions and technology. We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.
The role
The Customer Acquisition Specialist interfaces with businesses via outbound calls for the purpose of selling products and services (B2B SALES). This position is responsible for processing business orders and sales; providing/receiving information; selling client products/service, as well as providing basic customer service support. It will follow US hours (night shifts) and you will have plenty of growth opportunity.
Essential Functions/Core Responsibilities
* Achieving specific sales targets and maximizing sale opportunities on each and every call.
* Use non-scripted probing techniques to determine business needs and offer the most appropriate product or service to address their needs.
* Maintain broad knowledge of products, pricing, promotions, and procedures.
* Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).
* Greet business customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to business customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
* Clarify business customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
* Prepare complete and accurate work, including appropriately notating accounts as required.
* Participate in activities designed to improve business customer satisfaction and sales performance.
Candidate Profile
* Sales or customer support experience.
* Courteous with strong customer service orientation
* Strong communication and negotiation skills required.
* Ability to effectively communicate, both written and verbally
* Skilled in multitasking; including the ability to be flexible and adapt to changes quickly.
* Strong computer navigation skills and PC Knowledge
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
PREFERRED KNOWLEDGE SKILLS, ABILITIES
* Experience in a service industry where outstanding customer service is paramount
* Experience with clients in North America
* Great attitude and passion to assist customers
* Strong work ethics (i.e. good attendance, team player, passionate about meeting performance expectations)
Together, let’s do something great!
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite you to join us!