Why choose L&Q?
We offer a competitive annual salary and staff benefits package:
* Strong family-friendly policies
* Committed Learning & Development
* Annual leave starting from 28 days rising to 31 PLUS bank holidays
* Excellent Pension Scheme - double contribution up to 6%
* Generous non-contributory life assurance
* An Employee Assistance Programme
* Westfield Cash Health Plan
* Great places to work certified 2023-2024
* Best Workplaces for Women
Although previous experience within a social housing environment is beneficial, it isn't essential. You would have previously worked within a customer-facing role and be confident and comfortable in managing complaints.
As a Resolution Officer, you will be responsible for carrying out detailed investigations within the Housing Management Division and providing quality responses, at pace, to formal and informal complaints from residents. You will act as the 'voice and face' of L&Q and be responsible for liaising and leading on complaints management, working with complainants and the wider business, to resolve issues quickly, providing quality responses that demonstrate care.
To be successful in this role, you must be customer-centric and have the stakeholder management skills that enable you to obtain desired outcomes from challenging positions. You will be empathetic, confident and driven to pro...