Regional Head of Strategic Relationships - London & South East
The Regional Head of Stratetic Relationships will seek out new opportunities and partnerships with both NHS trusts and Private Healthcare customers across the UK. The role will require the individual to deliver key strategic activities that will grow and develop into new sales and the provision of clinical services through both insourcing and digital pathway adaptation. The role will be London and SE focused.
One of our core values is ‘people first’, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry-leading projects, finding solutions to real challenges that make a difference to people’ lives. You’re encouraged to have a growth mindset. If you’re determined to make a difference, voraciously curious and brimming with an entrepreneurial spirit you’ll fit in perfectly at HBSUK.
You will thrive in an environment of accountability, freedom of thought and rapid growth. Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.
Our Core Values:
E Excellence
We aspire to be the best at what we do and to lead by example. We set high personal and company standards, and then consistently try to exceed them. We support each other and put quality as a top priority.
At HBSUK we don’t settle for anything less than excellence.
P Patient Focus
Patient care is at the heart of all we do and is central to our decisions. We are always committed to excellence for our patients and achieve it through innovation and endeavour. Shared decisions, for me, about me are made between clinicians and patients.
At HBSUK the patient always matters most.
I Integrity
We value our staff and our clients. We listen to their views and respect them. We don’t prescribe what others should do but we do expect everyone to deliver and uphold our standards.
At HBSUK we care about what we do and can be trusted to deliver.
C Collaboration
We are generous with our time, our attention and our ideas, giving in a positive spirit to help each other stretch, grow and take risks. We work tirelessly to create an equitable place where no person is disadvantaged based on race or gender.
At HBSUK we work together and support each other.
About Us
HBSUK works alongside Trusts to provide cost-effective insourcing solutions through a full range of services. At HBSUK we provide capacity solutions, resourcing, triage services, pathway redesigns, private market opportunities, as well as portfolio management and consultancy services.
In addition to this we have developed a market leading Health technology – Virtual Lucy is our expert triage application designed to support patients through their assessment and treatment.
Virtual Lucy combines our extensive clinical network with modern technology to ensure that patients get the best out of their journey to recovery. We design streamline patient- centric pathways that are evidence-based and effective. The patients journey starts with self-referral via our digital triage expert followed by an online appointment booking with the correct specialist from our extensive network of clinicians.
Responsibilities
* Develop long standing and fruitful relationships with clinical and non-clinical decision makers in order to position HBSUK as the preferred choice of provider for both the NHS and private clients alike
* Devise and implement robust key account and stake holder management practices in order to accelerate revenue growth with new customers whilst continuing to maintain steady cash flow from existing ones
* Utilise a clear and decisive way of communication that can identify and highlight specific clinical needs in order to deliver suitable and mutually beneficial solutions
* Develop and drive a regional KOL plan where customer engagement and service are clearly identified to formulate a concise, challenging and achievable Key Account Plan
* Demonstrate a ‘hunter’ mentality where every opportunity is explored in order to bring in new customers ahead of the competition
* Deliver on all quarterly sales and margin targets for your area requiring a high level of prioritisation and planning
* Generate, qualify and optimise leads through both internal and external networks by utilising all available resources within HBSUK and our own network of consultants and NHS Executives
* Participate in all tender/bid activities that apply to your region directly and with other members of the business and tenders team
* Utilise all available tools and marketing resource in order to grow the HBSUK brand and support the delivery of our corporate objectives
* Deliver agereed KPIs and other crucial metrics for business growth
* Help build and develop the culture of the best insourcing/digital pathway/business development team in the country utilising industry measures as a benchmark (conversion rates, margin, revenue growth, etc)
* Fund the growth of the sales and business development team by creating healthy and consistent margins through solid sales performance
* Ensure background operational processes are in place and adhered to to support sales conversions (rack rates, pricing models, competitor positioning, templates, sales decks, etc)
* Help deliver new products to market through your network of key customers in line with over arching company strategy
* Develop strong collaborative and strategic relationships with competitors, supply chain partners and other groups, individuals and companies that benefit the expansion of the overall business
* Look to develop insourcing and virtual services in a self-regulated market, backed by strong governance and ethics
Requirements
Essential
Education
* Educated to degree level and/or qualified by experience in a strong commercial setting
Experience
* NHS or private healthcare commercial experience in key recognised role
* Evidence of developing and maintaining long term relationships
* Existing NHS client and consultant contact network
* Commercial management
* Demonstrable commercial success and sales process experience with operational, contract, and project management exposure in a client facing role
* Evidence of selling to NHS Executives and clinicians
Knowledge and Skills
* Strong NHS/Private healthcare understanding.
* Proficient at using Microsoft packages and industry standards tools, in particular Excel.
* Exemplary communication skills - both verbally and written.
* Organisational skills and to be able to work to deadlines, following procedures.
* Tenacious – keeps on going and never gives up.
* Positive mentality with high levels of energy.
* Infectious personality that rubs off on individuals and teams alike.
Other Requirements
* Ambitious
* Eager to develop and learn new things
* Able to work autonomously as an individual but also a strong team player
* Confident and personable, able to hold conversations with strangers
* Trustworthy
Desirable
Experience
* Written and won insourcing or digital system contracts (evidenced)
* Technology / IT sales experience
* Worked in field of insourcing of health service delivery
Knowledge and Skills
* NHS Contracts knowledge an advantage
* Use of contracts advance or other tender tracking software
* Use of Pipedrive or other sales CRM systems
* MI & BI use of Tools eg PowerBI
Our Committment to you
We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.