Customer Service - London Bridge
* £15.00 - £16.00 an hour
* Gain valuable experience in a dynamic environment
* Opportunity to work with a friendly and supportive team
* Flexible working hours to accommodate your schedule
* Potential for future opportunities within the company
Hours
* 9:00am - 5:30pm
Are you passionate about delivering excellent customer service? Do you thrive in fast-paced environments and enjoy helping others? If so, we want to hear from you!
About Us:
Our client is a dedicated team that prides itself on providing top-notch service to our customers. They are currently seeking a Customer Service Representative to join our team temporarily. This role is perfect for someone who is enthusiastic, driven, and ready to make a difference in our customer interactions.
The role of Customer Service:
* Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
* Provide accurate information regarding products, services, and promotions.
* Resolve customer complaints effectively and efficiently, ensuring a high level of customer satisfaction.
* Process orders, returns, and exchanges while maintaining accurate records.
* Collaborate with team members to improve service processes and customer experience.
* Stay updated on company policies and product knowledge to provide accurate assistance.
The ideal Customer Service:
* Previous experience in a customer service role is preferred but not mandatory.
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and a commitment to providing exceptional service.
* Ability to work independently and as part of a team.
* Proficiency in using customer service software and tools (training provided if necessary).
* A positive attitude and a willingness to learn.