Graduate Technical Support Engineer The Graduate Technical Support Role will begin as a fixed term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful There will be constant on the job learning with a mentor, as well as training session as and when required. There will be a steep learning curve with this role, however the office environment encourages you to ask as many questions as possible Learning will include: Fundamental Theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CT’s and number systems including binary and Hexadecimal Use of Deep sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet Communication protocols including MQTT, Modbus, SNMP, J1939 Synchronising and Loadsharing between generators, including understanding AVRs and Governors Technical Support Engineer Role: To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team Training global and local customers, and internal personnel on DSE product and their applications Global and local customer visits to assist sales, training, or fault-finding purposes Requirements: Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience (would consider Mechanical Engineering Degree) Ability to operate under own initiative as well as possessing strong team working skills Genuine interest in learning topics as outlined above Key Duties & Responsibilities: Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product Delivering training sessions on DSE products covering technical functions, applications, and common faults Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action Preparation of technical documentation including product manuals and training instructions Proofread technical documents authored by other personnel Development guidance to engineering on new and existing product features Assisting the test and approval department’s comprehensive testing of products Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team Compliance with internal procedures and documentation Submit a monthly report to the global support manager of previous months activities Benefits: 25 days holiday Bank Holidays New flexible holiday scheme Bupa Healthcare package Life Insurance Enhanced Maternity/Paternity pay 5% Pension contributions Companywide performance based annual bonus scheme