Express Recruitment are delighted to be helping a successful and growing business with the recruitment of a Team Leader to join their friendly and welcoming team in Nottinghamshire.
The ideal Team Leader will have previous customer service experience and demonstrated progression into leadership positions within a busy call taking environment.
Due to the location of the role, a driving license with access to your own vehicle is essential or be able to get the bus to a business park on the outskirts of Annesley.
The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10-6 with the later shift 12-8 allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.
There is a great range of benefits, including 24 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews and our client operates a Hybrid working policy.
Responsibilities
* Coach & support contact centre agents Calls & Admin
* Lead a team through day-to-day operations
* Provide 121 and development support for all colleagues
* Probation and HR management of colleague cases
* Weekend and late cover of the operation
* Call assessments and compliance of team monitoring
Skills & Experience
* Previous leadership within customer service essential
* Able to prioritise workloads
Vacancy Summary
Hours: Monday – Friday, Shifts
Salary: Up to c£28,000 per annum D.O.E
Location: Annesley, Nottinghamshire
Job Type: Full Time, Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
#J-18808-Ljbffr