Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley.
The role:
In this role, you will be an integral part of our dynamic team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilisation of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations.
The candidate should possess strong communication skills, both customer-facing and internally, and have a good working knowledge of Microsoft Windows Servers, Microsoft Windows Desktops, Office 365, Backup Software, Antivirus software, and general networking.
What's in it for you?
* Salary £30k-£40k
* Hybrid working - 2 days office and 3 WFH
* Get access to a wide range of technologies and be a part of a growing business
* Private Medical Healthcare
* Death in Service Benefit
* VDU Eye Tests
* Contractual Sick Pay (after qualifying period)
* Enhanced holiday entitlement based on length of service
Responsibilities for the 2nd Line Engineer:
1. 2nd ...