Job Summary
We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.
Responsibilities
* Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
* Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
* Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
* Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
* Supports company audio/conferencing solutions
* Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
* Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
* Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback
Requirements
* Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
* Working knowledge of Microsoft 365, Active Directory, MDM, and Service Desk Tracking tools
* Solid problem-solving skills
* Strong verbal and written communication skills
* Very good knowledge of English both spoken and written
* Willingness to work from the office 4 days per week.
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