Main area: Radiology
Grade Band: 2
Contract: Permanent
Hours:
* Full time
* Part time
37.5 hours per week (Various hours available)
Job ref: 272-6833404
Employer: Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Doncaster Royal Infirmary
Town: Doncaster
Salary: £23,615 Pro Rata Per Annum
Salary period: Yearly
Closing: 02/02/2025 23:59
Clinical Receptionist and Booking Clerk - Radiology
Band 2
Job overview
A flexible approach to work is an essential part of the post, in line with Medical Imaging Service Policy of promoting the extended working day/week to benefit our patients.
The Radiology Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.
Working with a team of highly committed staff, to provide a first-class and effective reception and booking service within Radiology.
Main duties of the job
1. Provide administrative/reception service support to facilitate the patient pathway.
2. Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals, and undertaking a range of general admin tasks.
3. Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly and within given timescales.
4. Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.
Working for our organisation
DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities, and LGBTQ+ communities.
We offer a range of benefits to support our people including:
• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping, and finance through external providers.
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Please note that the advert may close at an earlier date if sufficient applications are received.
Person specification
Qualifications/Training
* Either a minimum of 3 GCSEs including English and Maths at Grade C or above or a qualification at an equivalent level.
* IT/Keyboard qualification or able to demonstrate through experience.
Knowledge and Experience
* Previous office/clerical work.
* Experience of working in a Hospital.
* Knowledge of the Patient Administration System.
* Experience of working unsupervised.
Personal Attributes & Skills
* Confident, Friendly and Flexible/Adaptable.
* Articulate, Confidential and able to use Initiative.
* Self-motivated.
* Able to meet deadlines.
* Able to prioritise work.
* Able to work alone or as part of a team.
* Diplomatic.
* Experience of Customer Care.
* Experience of dealing with emotional circumstances.
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