Now hiring: Customer Liaison Officer At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Customer Liaison Officer who shares our commitment to quality, service, and environmental improvement.
Overview of role :
The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.
General Duties/Key Responsibilities:
This is a field-based role, must hold a UK driving licence.
To be the first point of contact for customers receiving planned external wall insulation to their local authority/housing association.
To liaise closely with customers, in their homes, discuss their specific circumstances and create household profiles to assist the delivery of planned works.
To keep all lines of communication open between all parties to ensure the smooth running of works.
To maintain up to date written records and reports on project progress.
Minimise and manage complaints.
To attend Customers meetings.
To assist the site team to plan and organise sequence of works according to the information received.
To carry out written and photographic condition surveys of properties prior to the works.
Skills and Knowledge:
UK driving licence.
Lone working confidence.
Industry knowledge (desirable not essential).
Able to communicate effectively, orally and in writing.
Exceptional customer service skills with an empathetic and understanding manner.
The ability to build and maintain strong relationships.
Exceptional time management skills with the ability to adapt quickly to changing priorities.
Ability to manage own workload.
Must be self-motivated, proactive, able to work alone/as part of a field team.
Working knowledge of Office 365 packages including Word, Excel, PowerPoint Outlook, Teams etc.
Clear focus of quality of service.
Disclosure Check
Flexible Approach
What We Offer:
Salary £25,000 per annum
40 hours per week (Monday to Friday)
Small van & fuel card for business use
Pension scheme via pension salary exchange
Life assurance
32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
Employee assistance programme with 24 hours telephone and online access
Generous recommend a friend scheme.
Sureserve Group Legends scheme, with a reward for the ultimate legend!
Employee engagement events to bring together colleagues and families.
Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).
Everwarm (part of the Sureserve Group) is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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