Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
IT Services is a friendly, vibrant and fast moving department with a focus on delivering excellent customer service and high quality digital technology services to our staff and students.
Position Overview
We now seek to appoint an experienced IT/AV Service Delivery Officer.
Responsibilities
1. Deliver a highly professional 2nd line IT/AV support service.
2. Provide support for a broad range of IT and AV technologies, including hardware and software.
3. Manage support for laptops, desktops, tablets, mobile devices, printing, Microsoft Windows, and MEM/SCCM for OS and application deployment.
4. Support Apple Mac systems and AV programming as needed.
Qualifications
The post holder will have excellent problem solving skills, communication skills and be able to work under pressure. Expected to respond to colleagues, students, and stakeholders needs with the intention to provide an excellent service and able to work methodically, prioritising and managing tasks.
A full candidate brief can be found below which details the job description, person specification, and application details.
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