Are you our new Completions Specialist? We have an exciting role offering challenge, progression and reward with opportunities to achieve your career ambitions. We are currently looking for a fantastic Completions Specialist, if you are looking for a role where you can offer a 5 star service experience, then this could be the role for you We operate a hybrid working model, so you will benefit from both home and office working, the office being based in Manchester and there may be occasional travel to our other offices. What you will be doing Meet agreed SLA’s and KPI’s for the post offer element of mortgage applications, assessing all relevant supporting documentation Meet and manage broker / packager / internal sales expectations effectively Ensure that any outstanding conditions of the mortgage offer are collected and met Check and process certificates of title within specified process procedures and criteria Ensure all decisions are made within regulatory standards, aligned with business needs and deliver to the lending risk strategy Build rapport with Brokers, valuers, solicitors and internal teams to ensure best outcomes are achieved Deal with solicitor queries effectively, referring to experts where necessary to ensure risk is assessed properly and lending decisions remain within lending guidelines and has appropriate sign-offs Prepare cases for funds release Manage and maintain the solicitor panel What we are looking for Mortgage back-ground, preferable in the post offer area of the application process Strong customer service back-ground and passionate about great service Regulatory knowledge, FCA, TCF, MCOB (MMR changes) and UK Finance hand-book Strong communication skills verbal and written. Demonstrate a pro- active, hardworking, flexible approach and able to work under own initiative but also as a team player. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Proactivity, flexibility, initiative and a strong work ethic Some of the benefits we provide are: Competitive salaries and bonus schemes Hybrid home and office working Regular training and support to develop within your career 25 days’ holiday & bank holidays plus birthday off Single Private Medical Insurance cover with BUPA Personal pension scheme with generous matched company contributions In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you. We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.