Customer Support Engineer | Cambridge – Flexible
About the Company: They are dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance RF products and services.
We’re seeking a talented and customer-focused Customer Support Engineer to join their team. The ideal candidate will possess strong technical expertise in RF systems and a passion for delivering exceptional customer service. This role will play a key part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing products and services.
Key Responsibilities:
Provide technical support to customers via phone, email, and remote assistance, addressing inquiries related to RF systems, equipment, and solutions.
Diagnose and resolve technical issues, guiding customers through troubleshooting processes, configuration, and system optimization.
Collaborate with engineering and product teams to relay customer feedback, assist in product development, and ensure continuous improvement of RF solutions.
Maintain a thorough understanding of the company’s RF products, services, and technologies to effectively support customers within an OEM environment.
Document and track customer issues, ensuring tim...