Job Title: Service Delivery Manager
Location: Essex
Salary: £55,000 - £60,000 + Benefits
MMP Consultancy have an opportunity for a Service Delivery Manager to join our client and lead our responsive repair work streams across the business.
Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a 'right-first-time' approach.
Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
Experience of managing responsive repair services, demonstrable stakeholder and contract management experience is a must!
Duties:
Ensure team performance meets and exceeds KPIs.
Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
Lead responses to residents' queries, complaints, and feedback professionally.
Manage and review operational risk registers to meet client expectations.
Ensure successful service delivery through effective supply chain management.
Manage contractors for procurement, commissioning, and service demands.
Improve efficiency and output of repairs and maintenance services.
Attend site meetings to res...