The Opportunity
We are looking for a full time team leader to join our Piazza Covent Garden store for Penhaligon's
The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
What you'll get to do
* Analyse available sales reports and data to determine the needs of the business and set business strategies
* Continuously motivate sales team members to meet assigned sales and productivity goals
* Ensure all Fragrance Consultants provide the highest level of customer service
* Assist in the management of the client database and utilise information to increase sales and client contact
* Resolve all client problems and complaints quickly and effectivelySupport and assist in team member training
* Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
* Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management
* Assist in all merchandising directives and ensure execution of effective merchandising strategies
We'd love to meet you if you have
* Proven track record in a niche fragrance, beauty or luxury environment
* Excellent customer service
* Excellent communication and interpersonal skills
* Highly organised
A few things you'll love about us
* An entrepreneurial, creative and welcoming work culture
* A range of learning and development opportunities
* An international company with plenty of opportunities to grow
* A competitive compensation & benefits package
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