ABOUT US Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team JOB DESCRIPTION Seeking a highly motivated and driven IT Help Desk Specialist to work Onsite supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play. RESPONSIBILITIES Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications Apply basic principles, theories, concepts, and limited industry knowledge Solve routine problems of limited scope and complexity; refer more complex issues to higher levels Work under direct supervision REQUIREMENTS 0-2 years of IT Help Desk Support and Systems Administration experience Experience serving as the first point of contact for customers seeking technical assistance over the phone and email. Experience supporting software applications, hardware, and network issues Experience in troubleshooting and resolving technical issues related to custom-developed software Experience monitoring and maintaining Tier 1/Tier 2 service desk ticketing system to ensure the timely resolution of issues Familiarity with ticketing systems and service management frameworks, such as ITIL Strong customer service skills and ability to communicate technical information to non-technical users Ability to work independently and as part of a team in a fast-paced environment. CERTIFICATION(s) CompTIA Security CE Operating Systems SECURITY CLEARANCE Active Secret Security Clearance EDUCATION BS or BA Degree in Computer Science, Engineering or an Information Technology. Allowable Substitution: 6 years of related experience or 4 years of related experience with an AA/AS degree 00000 BENEFITS Generous PTO/Leave Package 11 Paid Federal Holidays Medical, Dental, & Vision Plan Short-Term & Long-Term Disability Accidental Death & Dismemberment 401K Retirement & Matching Profit Sharing Plan Free Training & Development Subscription Tuition Assistance Program Direct Deposit OUR CULTURE Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values. COMPENSATION The likely salary range for this position is $76,000 - $105,000 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type. EEO & AFFIRMATIVE ACTION Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities. Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.