The Role Vigilant Security are looking for experienced SIA Door Supervisors to join our local team at a variety of venues within Dumfries & Galloway. You will be required to provide our 5-star front of house service delivery, whilst maintaining a subtle, yet visible security presence. A warm welcome from our front-of-house team will determine the first impressions of our visitors. This guest service and security role is to provide the highest level of care. In addition to local work, you will have the opportunity to work at venues and events further afield. Whether you're looking for full time work or just a handful of shifts, our casual contract offers you great flexibility. However, you must be able to work some Friday and/ or Saturday shifts. We offer a competitive rate of pay and annual leave including bank holidays. Key Task/Experience Required : Always deliver a 5-star guest experience. Provide a professional first impression and deliver beyond client/visitor expectations. Provide and maintain a consistently superior level of guest service at all times. Sensitive guest interaction while maintaining a cohesive acknowledgment of all guests. Be seen as a visible guest-focused professional by being proactive and greeting clients and visitors where possible. Anticipate and action client requirements in a professional manner. Always provide a consistent professional service. Ensuring all H&S policies are adhered to. Ensure all fire exits are kept clear and any Health & Safety issues are reported. Ability and foresight to create a safe environment for all guests and visitors. Maintain a high security awareness at a times. Complete a full detailed handover at the end of each shift. Good communication skills Skills/Experience Required Professional, flexible, enthusiastic, proactive, self- motivated team player Smart and confident Holds a true passion for high standards of guest service delivery. Ability to provide a 5-star guest experience. Demonstrate reliability, high standards, punctuality and attendance. Excellent interpersonal skills and the ability to interact with people at all levels. Clear, concise, and confident communication skills. Previous experience in hospitality or a guest service facing role. Intuitive customer related logic Ability to work independently with confidence, using own initiative as required. Confidence and common sense to access and utilize expert resources when making decisions. Maintain and practise a high degree of confidentiality at all times. Have an acute sense of security awareness. Valid SIA license preferred but not essential. Fully comprehensive 5-year work/education history. About us: We currently employ 1000 members of staff across the UK and cover a range of security related services. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. What We Offer Highly competitive salary within the corporate sector. Full and ongoing training with a view for career development including opportunities to progress. Company uniform provided. Licence Upskill- where applicable. Cycle to Work Scheme. Pension scheme. Reward and Recognition scheme. Option to join HSF which offers money back for you and your family on health care expenses such as dental and optical services. Option to join Commsave. Team Building and Social Events. Training and Development Vigilant Security is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan. Equal Opportunities Vigilant Security is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly. We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.